Frequently Asked Questions

SageTech always begins with a 1 hour free site survey and consult (plus travel). This is a time to collect data about your location, current technological setup, and business goals. With a goal of keeping a lower tech to client ratio, it is important all parties feel that SageTech is a good fit before beginning quote or contract processes.

* Any work done after initial review is billable.

SageTech does not currently have preset contracts, as we recognize that all clients have different needs. Contracts are developed in a client-by-client basis, may evolve as the working relationship does, and can include some or all of our key offerings.

If an emergency situation should arise for an existing client, we would work with you to re-adjust schedules based on current ticket load and impact on each client.  We understand that your situation is important and will do everything possible to help your situation.  If desired, you can express the desire to schedule the item outside normal business hours.  This will be billed at a x1.5 rate but is available should the problem start outside normal hours.  In some cases, holiday rates are available at x2 the normal rate on a case by case basis.

SageTech values having resources and materials available that may be helpful to clients at various stages in their technical development. The client tool portal includes exclusive access to file and software downloads, blog materials, and payment portals.

Block hours may be available upon request.

Normal working hours are 9a - 5:30p. After hours rates are available upon request with existing clients. Holiday rates are double the regular service fee.

Billing is done at the end of the month, and is sent via email to the approved email address provided at to us at client onboarding.  Initial setup would include a 15 day term.

All service time is billed at a flat rate in 15 min increments